Our Policies

Privacy

Hyde Park Chess collects only aggregate information on the total number of its visitors to each of its web pages in order to improve the total website.  No personal information, whatsoever, is ever collected on its visitors.  Hyde Park Chess does not and will never place a cookie on your computer.

Personal information supplied by our customers such as names, addresses, email addresses, telephone numbers and items purchased are kept strictly confidential and will never be disclosed or sold to any third party. Email addresses provided are used only to forward to you information about your purchase and the UPS Tracking Number of your shipment.  It will never be used again nor disclosed to any other party.

Returns

You may return your merchandise to Hyde Park Chess, freight prepaid by you the customer, for any reason within 30 days of delivery as long as it is in new and re-saleable condition as well as in its original and undamaged packaging. Be sure to include a copy of your packing slip so you can be properly credited. Upon receipt, Hyde Park Chess will refund your full purchase price (original shipping charges excluded).

Damaged Merchandise

Hyde Park Chess will pay for the return shipping of damaged or defective merchandise, or shipment errors on our part. For merchandise damaged during shipment, you must notify Hyde Park Chess within 48 hours of delivery by Email, after which we will provide you with a return authorization.

Replacement Chess Pieces

Hyde Park Chess does offer replacement chess pieces for sale on a "best effort" basis for sets purchased directly through Hyde Park Chess. Please note, however, that we may not be able to replace chess pieces that Hyde Park Chess or the manufacturer have discontinued, or for chess pieces that can only be provided by breaking up an existing set.

Minor Style Changes

Manufacturers may every now and then, slightly modify the styles and packaging of their products. Hyde Park Chess will make every effort to provide a current image and description of all items but reserves the right to use existing images if the modification is absolutely minor and does not change the character of the item. Please note that if you are dissatisfied with any product, you may return that product according to the "Return" guidelines described above.

Substitutions

NEVER. We will never substitute one product for another.